Arnold Fewell has won the Group Marketing Catey twice in four years and was also the Special Catey Award winner in 2012. Arnold is a former Hotel General Manager and is now a permanent wheelchair user, so he sees both sides of the discussion on accessibility in hotels. He is going to talk about: the size and value of the market; preparing your service for disabled guests; adapting low cost solutions that will help you deliver great customer service; and the best ways of approaching this fragmented market.
Arnold Fewell has won the Group Marketing Catey twice in four years and was also the Special Catey Award winner in 2012. Arnold is a former Hotel General Manager and is now a permanent wheelchair user, so he sees both sides of the discussion on accessibility in hotels. He is going to talk about: the size and value of the market; preparing your service for disabled guests; adapting low cost solutions that will help you deliver great customer service; and the best ways of approaching this fragmented market.
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