EVENTS

Join HOSPA's CEO Jane Pendlebury and Agilysys' Matthew Prosser, Senior Director Europe in a webinar and masterclass as they discuss the power of personalisation of the guest experience, and the critical role that data and the concept of an intelligent guest profile will play. Specifically, delegates will learn:

• How guests will benefit from greater personalisation
• How hotel operations will benefit from an individual guest profile
• The revenue generating potential of an individual guest profile

Agilysys leverages advanced hospitality technology to go beyond traditional expectations, enhancing both guest and staff experiences. By uniquely integrating data and workflows, Agilysys improves guest satisfaction, drives revenue growth, and boosts job satisfaction—all within a unified platform.

Join Ryan Haynes in conversation Alessandra Leoni, Head of Hospitality at Focus Group, Kevin Edwards leading digital transformation at leading hotel collections and Gemma Oakenfull from Access Accommodation as they explore how digitalisation is reshaping the hospitality industry. Discover how hotels can future-proof their IT investments to stay competitive in an ever-evolving digital landscape.

Key topics include:
* Digital transformation while future-proofing IT investments for hotels
* Ensuring you have the right IT infrastructure underpinning the hotel techstack
* Cybersecurity to safeguard guest information and protect your business
* Delivering excellence on tighter margins and higher user expectations

Focus Group, established in 2003, delivers essential technology blending hospitality insight with enterprise-grade IT, telecoms to enhance operations, guest experience, and digital transformation.

The two-day event will be filled with curated inspiration, meaningful networking and innovative solutions. Created to serve the needs of the independent, luxury and boutique hotel community, this year’s show features over 220 leading exhibitors showcasing the latest in design, technology and guest experience enhancements. The overarching theme for IHS London 2025 is “Redefining Luxury”, exploring evolving guest expectations from personalised, meaningful service to sustainable and emotionally resonant design solutions.

As a HOSPA member you can register for a complimentary ticket.

We are excited to announce that Centelli will be hosting its first Annual Charity Golf Day in association with HOSPA and proudly supporting two incredible and well-deserving charities, Less Survivable Cancers Taskforce and Hospitality Action. What can you expect from your day?

- Golf!
- Auction
- Raffle
- Beat the Pro / Pay the Pro
- Hole-in-one Contest
- Dinner

Costs: £360 per person or £1,360 for a Fourball - click on the link for more details and how to register.

Join us in our 20th year for the ultimate gathering of hospitality professionals at our annual conference - where industry leaders, innovators and changemakers come together for a day of networking, insightful discussions and forward-thinking workshops.

Immerse yourself in thought-provoking sessions led by top experts, tackling the most pressing issues in hospitality today. Gain invaluable knowledge, exchange ideas and stay ahead of industry trends.

Cap off the day in style at our prestigious gala dinner and awards ceremony - an evening of celebration, recognition and connection with the best in the business. Don’t miss this opportunity to elevate your career and expand your network in the hospitality world!